Frequently asked questions
Everything you need to know before ordering
Shipping
How long does shipping take?
Most orders are processed within 2–5 business days. Shipping times vary depending on your location, but typically range from 5–10 business days.
Where do you ship from?
All products are made to order and shipped from our production partners. This helps reduce waste and overproduction.
Returns
Do you accept returns or exchanges?
Because each item is made to order, we don’t accept returns for sizing or change-of-mind. However, if there’s an issue with your order, please contact us and we’ll make it right.
Products
How are your products made?
Each item is printed on demand using high-quality materials. This means your product is made specifically for you after you order.
Will my design look exactly like the image?
We do our best to ensure accuracy, but slight variations in colour may occur depending on your screen and printing process.
General
Can I request a custom location?
Yes! If you don’t see your town or location, feel free to contact us—we’re always adding new places.
Is this a Canadian business?
Yes—this shop is run by a Canadian small business owner and inspired by communities across Canada.